Holloway, J.; Francis, G.; Hinton, M. and Mayle, D.
Best practice benchmarking: delivering the goods?
Total Quality Management, 9(4/5) pp. 121–125.
Provides an overview of results achieved so far into research into the processes of benchmarking by the Open University, and reports on a survey showing levels of benchmarking activity and its distribution amongst different industry sectors; presents their reasons for carrying out benchmarking, and summarizes the perceived benefits. Relates benchmarking to other quality management practices, and suggests there is a need to place more emphasis on the processes people are undertaking during a benchmarking exercise.
||1998 Carfax Publishing Company
||Proceedings paper of 3rd World Congress for Total Quality Management - Business Excellence Through Quality Culture
SHEFFIELD HALLAM UNIV, CTR QUAL & INNOVAT, SHEFFIELD, ENGLAND, JUN 29-JUL 01, 1998
||benchmarking; Open University; process focus; quality management; surveys
||Open University Business School
|Interdisciplinary Research Centre:
||Innovation, Knowledge & Development research centre (IKD)
||03 May 2011 11:27
||22 Oct 2012 09:50
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