Holloway, J.; Francis, G.; Hinton, M. and Mayle, D.
|DOI (Digital Object Identifier) Link:||http://dx.doi.org/10.1080/0954412988712|
|Google Scholar:||Look up in Google Scholar|
Provides an overview of results achieved so far into research into the processes of benchmarking by the Open University, and reports on a survey showing levels of benchmarking activity and its distribution amongst different industry sectors; presents their reasons for carrying out benchmarking, and summarizes the perceived benefits. Relates benchmarking to other quality management practices, and suggests there is a need to place more emphasis on the processes people are undertaking during a benchmarking exercise.
|Item Type:||Journal Article|
|Copyright Holders:||1998 Carfax Publishing Company|
|Extra Information:||Proceedings paper of 3rd World Congress for Total Quality Management - Business Excellence Through Quality Culture
SHEFFIELD HALLAM UNIV, CTR QUAL & INNOVAT, SHEFFIELD, ENGLAND, JUN 29-JUL 01, 1998
|Keywords:||benchmarking; Open University; process focus; quality management; surveys|
|Academic Unit/Department:||Open University Business School|
|Interdisciplinary Research Centre:||Innovation, Knowledge & Development research centre (IKD)|
|Depositing User:||Beryl Ridgway|
|Date Deposited:||03 May 2011 11:27|
|Last Modified:||22 Oct 2012 09:50|
Actions (login may be required)
|Report issue / request change|