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Holloway, J.; Francis, G.; Hinton, M. and Mayle, D.
(1998).
DOI: https://doi.org/10.1080/0954412988712
Abstract
Provides an overview of results achieved so far into research into the processes of benchmarking by the Open University, and reports on a survey showing levels of benchmarking activity and its distribution amongst different industry sectors; presents their reasons for carrying out benchmarking, and summarizes the perceived benefits. Relates benchmarking to other quality management practices, and suggests there is a need to place more emphasis on the processes people are undertaking during a benchmarking exercise.
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About
- Item ORO ID
- 24013
- Item Type
- Journal Item
- ISSN
- 0954-4127
- Extra Information
-
Proceedings paper of 3rd World Congress for Total Quality Management - Business Excellence Through Quality Culture
SHEFFIELD HALLAM UNIV, CTR QUAL & INNOVAT, SHEFFIELD, ENGLAND, JUN 29-JUL 01, 1998 - Keywords
- benchmarking; Open University; process focus; quality management; surveys
- Academic Unit or School
-
Faculty of Business and Law (FBL)
Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business - Research Group
- Innovation, Knowledge & Development research centre (IKD)
- Copyright Holders
- © 1998 Carfax Publishing Company
- Depositing User
- Beryl Ridgway