Best practice benchmarking: delivering the goods?

Holloway, J.; Francis, G.; Hinton, M. and Mayle, D. (1998). Best practice benchmarking: delivering the goods? Total Quality Management, 9(4/5) pp. 121–125.

DOI: https://doi.org/10.1080/0954412988712

Abstract

Provides an overview of results achieved so far into research into the processes of benchmarking by the Open University, and reports on a survey showing levels of benchmarking activity and its distribution amongst different industry sectors; presents their reasons for carrying out benchmarking, and summarizes the perceived benefits. Relates benchmarking to other quality management practices, and suggests there is a need to place more emphasis on the processes people are undertaking during a benchmarking exercise.

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About

• Item ORO ID
• 24013
• Item Type
• Journal Item
• ISSN
• 0954-4127
• Extra Information
• Proceedings paper of 3rd World Congress for Total Quality Management - Business Excellence Through Quality Culture
  SHEFFIELD HALLAM UNIV, CTR QUAL & INNOVAT, SHEFFIELD, ENGLAND, JUN 29-JUL 01, 1998
• Keywords
• benchmarking; Open University; process focus; quality management; surveys
• Academic Unit or School
• Faculty of Business and Law (FBL)
  Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
  Faculty of Business and Law (FBL) > Business
• Research Group
• Innovation, Knowledge & Development research centre (IKD)
• Copyright Holders
• © 1998 Carfax Publishing Company
• Depositing User
• Beryl Ridgway