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Best practice benchmarking: delivering the goods?

Holloway, J.; Francis, G.; Hinton, M. and Mayle, D. (1998). Best practice benchmarking: delivering the goods? Total Quality Management, 9(4/5) pp. 121–125.

DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1080/0954412988712
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Abstract

Provides an overview of results achieved so far into research into the processes of benchmarking by the Open University, and reports on a survey showing levels of benchmarking activity and its distribution amongst different industry sectors; presents their reasons for carrying out benchmarking, and summarizes the perceived benefits. Relates benchmarking to other quality management practices, and suggests there is a need to place more emphasis on the processes people are undertaking during a benchmarking exercise.

Item Type: Journal Article
Copyright Holders: 1998 Carfax Publishing Company
ISSN: 0954-4127
Extra Information: Proceedings paper of 3rd World Congress for Total Quality Management - Business Excellence Through Quality Culture
SHEFFIELD HALLAM UNIV, CTR QUAL & INNOVAT, SHEFFIELD, ENGLAND, JUN 29-JUL 01, 1998
Keywords: benchmarking; Open University; process focus; quality management; surveys
Academic Unit/Department: Open University Business School
Interdisciplinary Research Centre: Innovation, Knowledge & Development research centre (IKD)
Item ID: 24013
Depositing User: Beryl Ridgway
Date Deposited: 03 May 2011 11:27
Last Modified: 22 Oct 2012 09:50
URI: http://oro.open.ac.uk/id/eprint/24013
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