Paton, Rob; Foot, Jane and Payne, Geoff
What happens when nonprofits use quality models for self-assessment?
Nonprofit Management & Leadership, 11(1) pp. 21–34.
Two tools to assist organizational self-assessment have recently become popular in the U.K. nonprofit sector, providing the opportunity for a comparative study of how such tools are used in practice. Because both spring from the quality movement in management, the study also provided a chance to observe how quality ideas evolve as they are applied in nonprofit contexts. The study found that self-assessment can indeed enable constructive review processes in a wide range of contexts. However, when the models “work” it is in rather different ways than is suggested by the terms in which they are promoted.
Actions (login may be required)