What happens when nonprofits use quality models for self-assessment?

Paton, Rob; Foot, Jane and Payne, Geoff (2000). What happens when nonprofits use quality models for self-assessment? Nonprofit Management & Leadership, 11(1) pp. 21–34.

DOI: https://doi.org/10.1002/nml.11103


Two tools to assist organizational self-assessment have recently become popular in the U.K. nonprofit sector, providing the opportunity for a comparative study of how such tools are used in practice. Because both spring from the quality movement in management, the study also provided a chance to observe how quality ideas evolve as they are applied in nonprofit contexts. The study found that self-assessment can indeed enable constructive review processes in a wide range of contexts. However, when the models “work” it is in rather different ways than is suggested by the terms in which they are promoted.

Viewing alternatives


Public Attention

Altmetrics from Altmetric

Number of Citations

Citations from Dimensions
No digital document available to download for this item

Item Actions



  • Item ORO ID
  • 23663
  • Item Type
  • Journal Item
  • ISSN
  • 1048-6682
  • Academic Unit or School
  • Faculty of Business and Law (FBL)
  • Copyright Holders
  • © 2000 Jossey-Bass, a Wiley company
  • Depositing User
  • Beryl Ridgway