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What happens when nonprofits use quality models for self-assessment?

Paton, Rob; Foot, Jane and Payne, Geoff (2000). What happens when nonprofits use quality models for self-assessment? Nonprofit Management & Leadership, 11(1) pp. 21–34.

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Two tools to assist organizational self-assessment have recently become popular in the U.K. nonprofit sector, providing the opportunity for a comparative study of how such tools are used in practice. Because both spring from the quality movement in management, the study also provided a chance to observe how quality ideas evolve as they are applied in nonprofit contexts. The study found that self-assessment can indeed enable constructive review processes in a wide range of contexts. However, when the models “work” it is in rather different ways than is suggested by the terms in which they are promoted.

Item Type: Journal Item
Copyright Holders: 2000 Jossey-Bass, a Wiley company
ISSN: 1048-6682
Academic Unit/School: Faculty of Business and Law (FBL)
Item ID: 23663
Depositing User: Beryl Ridgway
Date Deposited: 04 Apr 2011 15:25
Last Modified: 02 May 2018 13:17
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