Paton, Rob and Foot, Jane
Non-profit's use of awards to improve and demonstrate performance: valuable discipline or burdensome formalities?
Arrangements to certify that an organization's management systems meet standards of good practice are an increasingly prominent feature in the environment of public and private nonprofits. This paper reports an exploratory study of the issues that this phenomenon presents to managers and policy makers, drawing on the limited literature, and five case studies covering two different schemes. The main conclusions are that nonprofits can and do use these awards in very different ways, and hence the outcomes are diverse. These findings run counter both to the rational system assumptions on which such arrangements are based, and to the general thrust of institutional theory with its emphasis on isomorphism. Some implications for decision makers and future research are outlined.
||2000 International Society for Third-Sector Research and The Johns Hopkins University
||audit; ISO 9000; investors in People; management; institutional theory
||Open University Business School
||04 Apr 2011 15:16
||23 Oct 2012 08:39
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