(2010). Collaboration via online discussion forums: issues and approaches.
In: Donelan, Helen; Kear, Karen and Ramage, Magnus eds.
Online Communication and Collaboration: A Reader.
Abingdon, Oxfordshire: Routledge, pp. 30–33.
Asynchronous communication tools, such as discussion forums, have benefits in allowing people to communicate when it is most convenient. However, problems can arise when communicating and collaborating via discussion forums. This chapter discusses potential problems, and considers how to address them.
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