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Building security and trust in online banking

Nilsson, Maria; Adams, Anne and Herd, Simon (2005). Building security and trust in online banking. In: CHI 2005, 2-7 April 2005, Portland, Oregon, USA.

DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1145/1056808.1057001
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Abstract

Growing threats to online banking security (e.g. phishing, personal identify fraud) and the personal nature of the data make the balance between security, trust and usability vital. However, there is little published research about what influences users' perceptions of online banking security and trust. This study identifies that the type of authentication system used can affect users' subsequent perceived control, situational awareness and trust. The results from a questionnaire and in-depth interviews with 86 participants were triangulated to compare two different authentication processes, namely, a 'security box' (i.e. random system generated passwords at the users' location) and 'fixed passwords' (i.e. user owned and constant). The security box and login procedures were perceived significantly more trustworthy and secure at any location than 'fixed passwords'. Four main concepts were identified: "trust" "the authentication system", "location" and "control". The implications of these findings for HCI are discussed.

Item Type: Conference Item
Copyright Holders: 2005 The Authors
Academic Unit/Department: Institute of Educational Technology
Interdisciplinary Research Centre: Centre for Research in Education and Educational Technology (CREET)
Centre for Research in Computing (CRC)
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Item ID: 21031
Depositing User: Users 9543 not found.
Date Deposited: 27 May 2010 08:46
Last Modified: 22 Oct 2012 09:17
URI: http://oro.open.ac.uk/id/eprint/21031
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