The Open UniversitySkip to content

Building security and trust in online banking

Nilsson, Maria; Adams, Anne and Herd, Simon (2005). Building security and trust in online banking. In: CHI 2005, 2-7 Apr 2005, Portland, Oregon, USA.

DOI (Digital Object Identifier) Link:
Google Scholar: Look up in Google Scholar


Growing threats to online banking security (e.g. phishing, personal identify fraud) and the personal nature of the data make the balance between security, trust and usability vital. However, there is little published research about what influences users' perceptions of online banking security and trust. This study identifies that the type of authentication system used can affect users' subsequent perceived control, situational awareness and trust. The results from a questionnaire and in-depth interviews with 86 participants were triangulated to compare two different authentication processes, namely, a 'security box' (i.e. random system generated passwords at the users' location) and 'fixed passwords' (i.e. user owned and constant). The security box and login procedures were perceived significantly more trustworthy and secure at any location than 'fixed passwords'. Four main concepts were identified: "trust" "the authentication system", "location" and "control". The implications of these findings for HCI are discussed.

Item Type: Conference or Workshop Item
Copyright Holders: 2005 The Authors
Academic Unit/School: Learning and Teaching Innovation (LTI) > Institute of Educational Technology (IET)
Learning and Teaching Innovation (LTI)
Research Group: Centre for Research in Computing (CRC)
Centre for Research in Education and Educational Technology (CREET)
Related URLs:
Item ID: 21031
Depositing User: Users 9543 not found.
Date Deposited: 27 May 2010 08:46
Last Modified: 07 Dec 2018 09:34
Share this page:


Altmetrics from Altmetric

Citations from Dimensions

Actions (login may be required)

Policies | Disclaimer

© The Open University   contact the OU