(2010). Evaluating collaborative technologies: a simple method.
In: Donelan, Helen; Kear, Karen and Ramage, Magnus eds.
Online Communication and Collaboration: A Reader.
Abingdon: Routledge, pp. 73–77.
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Collaborative technologies are complex and multi-faceted, and evaluating them (understanding how effective they are in use) is difficult. This is partly because they are complicated technical systems, comprising software, hardware and communications components; but also because they have effects upon individuals, groups and organisations. Thus to evaluate collaborative technologies in use requires us to take into account all of these different aspects.
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