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Towards managing team-interfaces: an exploratory elicitation of factors influencing communication

Maier, A.M.; Eckert, C.M. and Clarkson, P.J. (2009). Towards managing team-interfaces: an exploratory elicitation of factors influencing communication. In: 17th International Conference on Engineering Design (ICED'09), 2009, Stanford, CA.

URL: http://www-edc.eng.cam.ac.uk/cgi-bin/publications....
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Abstract

Many researchers and practitioners in industry have identified communication between people as a major determinant of success or failure in (design) projects. Our empirical investigations indicate that many non-technical problems are – mostly unintentionally -labeled ‘communication problems’. Upon scrutiny, however, many appear to be caused by factors such as lack of ‘overview of the sequence of tasks in the (design)process’ or conflicting ‘goals and objectives’. In such situations, a ‘communication problem’ might be the outcome rather than the cause. Communication is influenced by manifold factors related to information, representations, the individual, the team and the organisation. In this paper we argue that factors influencing communication provide levers through which communication can be improved. We introduce a descriptive record of influences identified through literature review and interviews in industry. Knowledge of such factors could aid researchers in generating hypotheses about communication and design performance, practitioners for management practices, and educators for teaching ‘soft’ competences.

Item Type: Conference or Workshop Item
Keywords: Communication; research and development management; empirical case studies in industry; collaborative design; influencing factors
Academic Unit/School: Faculty of Science, Technology, Engineering and Mathematics (STEM) > Engineering and Innovation
Faculty of Science, Technology, Engineering and Mathematics (STEM)
Interdisciplinary Research Centre: International Development & Inclusive Innovation
Design and Innovation
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Item ID: 18613
Depositing User: Users 8128 not found.
Date Deposited: 21 Oct 2009 10:19
Last Modified: 14 Sep 2017 15:51
URI: http://oro.open.ac.uk/id/eprint/18613
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