Digital design in social action settings: A review through a sociotechnical lens.
In: CIRN 2008 Community Informatics Conference: ICTs for Social Inclusion: What is the Reality?, 28-30 Oct 2008, Prato, Italy.
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This review paper examines accounts of design practices in social action settings. Drawing on the conceptual model of the ‘sociotechnical interaction network’ from the social informatics literature it identifies examples of novel roles evident in sustaining sociotechnical networks, arguing that understanding such roles is essential to understanding and designing effective social action technologies. It characterises and discusses four aspects of design in social action settings: participation, learning, critique and entrepreneurship.
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