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Unsettled connections: Citizens, consumers ansd the reform of public services

Clarke, John (2007). Unsettled connections: Citizens, consumers ansd the reform of public services. Journal of Consumer Culture, 7(2) pp. 159–178.

DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1177/1469540507077671
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Abstract

This article explores some of the conditions and consequences of the centrality of the figure of the consumer in recent public service reform in the UK. New Labour’s view of the modern world as being defined in part by the rise of a consumer culture or consumer society locates the figure of the consumer at the heart of its programme of public service reform in the decade from 1997. Drawing on a recent study of public services, the article considers the impact of this consumerist model of reform
on the relationships between public service organizations and their publics, drawing out three particular sites of strain that mark the shifting relationships between the
public and services. These are the tensions between rights, resources and rationing; the links and disjunctures between choice and voice; and the tangled formations of knowledge and power.

Item Type: Journal Article
Copyright Holders: 2007 Sage
ISSN: 1741-2900
Keywords: choice/voice; knowledge/power; power; rationing; resources; rights; voice;
Academic Unit/Department: Social Sciences > Social Policy and Criminology
Interdisciplinary Research Centre: Centre for Citizenship, Identities and Governance (CCIG)
Item ID: 18130
Depositing User: John Clarke
Date Deposited: 04 Sep 2009 13:36
Last Modified: 02 Dec 2010 20:36
URI: http://oro.open.ac.uk/id/eprint/18130
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