Bending bureaucracy: leadership and multi-level governance

Newman, Janet (2005). Bending bureaucracy: leadership and multi-level governance. In: Du Gay, Paul ed. The Values of Bureacracy. UK: Oxford University Press, pp. 191–210.

URL: http://www.oup.com/us/catalog/general/subject/Busi...

Abstract

About the book: Bureaucracy is often used as short-hand for the dysfunctions of organizations. Its reform or abolition is continually demanded or promised. This book highlights the positive attributes of bureaucracy and shows why bureaucratic organization should be valued, both by those engaged in business and commerce, and those responsible for running states and delivering public services.

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