Newman, J. and Nutley, S.
Transforming the probation service: the 'what works' agenda, organisational change and professional identity.
Policy and Politics, 31(4),
This article considers the rise of the 'what works' policy agenda in the probation service. It presents case study data on a decade of change in one probation service area. The findings are that 'what works' has produced a change in the knowledge pool upon which professional practice is based. It has also had a significant impact on the social relationships of probation work.Such shifts in professional knowledge and social relationships have shaken pre-existing professional and organisational identities. However,'what works' appears to have shifted rather than eroded professional boundaries, creating new divisions on which the profession might reconstruct itself.
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