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Can I help you? Implementing an IM service

Hvass, Anna and Myer, Sue (2008). Can I help you? Implementing an IM service. The Electronic Library, 26(4) pp. 530–544.

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DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1108/02640470810893774
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Abstract

The purpose of this paper is to report the results of a case study evaluating the introduction of an instant messaging (IM) reference service.

Item Type: Journal Article
Copyright Holders: 2008 Emerald Group Publishing Limited
ISSN: 0264-0473
Keywords: Communication technologies; Library users; Reference services;
Academic Unit/Department: Other Departments > Library
Item ID: 17230
Depositing User: Anna Hvass
Date Deposited: 25 Jun 2009 10:45
Last Modified: 27 Aug 2013 19:25
URI: http://oro.open.ac.uk/id/eprint/17230
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