Can I help you? Implementing an IM service

Hvass, Anna and Myer, Sue (2008). Can I help you? Implementing an IM service. Electronic Library, 26(4), pp. 530–544.

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DOI (Digital Object Identifier) Link:	http://dx.doi.org/doi:10.1108/02640470810893774
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Abstract

The purpose of this paper is to report the results of a case study evaluating the introduction of an instant messaging (IM) reference service.

Item Type:	Journal Article
Copyright Holders:	2008 Emerald Group Publishing Limited
ISSN:	0264-0473
Keywords:	Communication technologies; Library users; Reference services;
Academic Unit/Department:	Other Departments > Library
Item ID:	17230
Depositing User:	Anna Hvass
Date Deposited:	25 Jun 2009 10:45
Last Modified:	25 Sep 2012 13:12
URI:	http://oro.open.ac.uk/id/eprint/17230

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