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Trust in Online Therapeutic Relationships: The Therapist's Experience

Fletcher-Tomenius, Leon and Vossler, Andreas (2009). Trust in Online Therapeutic Relationships: The Therapist's Experience. Counselling Psychology Review, 24(2) pp. 24–34.

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Trust is one of the most important constructs in Psychology to explain interpersonal functioning and outcomes of interactions. As with traditional face-to-face counselling it can be assumed that trust plays an important role in developing a working alliance in online counselling and therapy. However, due to the fact this is a relatively new field, most previous studies have only focussed on the analysis of factors influencing the therapeutic relationship in a face-to-face context. This qualitative study therefore investigates how online counsellors define and experience trust in online therapeutic environments and what affect the presence or absence of trust has on the therapeutic relationship online.

Using Interpretative Phenomenological Analysis (IPA), semi-structured interviews were conducted with six online counsellors who were accredited with the BACP and had at least three years post-qualification experience. Three main themes arose through the process of analysis: 1) The role of anonymity in trust online, 2) the impact of the medium of communication 3) similar issues to forming trust in face-to-face contexts. The findings have practical implications for the provision of counselling and therapy online.

Item Type: Journal Item
Copyright Holders: 2009 The British Psychological Society
ISSN: 0269-6975
Keywords: Online counselling; trust; therapeutic relationship; IPA;
Academic Unit/School: Faculty of Arts and Social Sciences (FASS) > Psychology and Counselling > Psychology
Faculty of Arts and Social Sciences (FASS) > Psychology and Counselling
Faculty of Arts and Social Sciences (FASS)
Item ID: 17204
Depositing User: Users 8877 not found.
Date Deposited: 26 Jun 2009 09:52
Last Modified: 06 Aug 2019 20:20
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