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Patient information needs: Pre and Post consultation

Attfield, Simon J.; Adams, Anne and Blandford, Ann (2006). Patient information needs: Pre and Post consultation. Health Informatics Journal, 12(2) pp. 165–177.

DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1177/1460458206063811
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Abstract

This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in particular, a patient's consultation with their doctor. Patients initiate information seeking to assess whether they need clinical intervention, in preparation for the patient–doctor consultation and to verify the diagnosis or treatment stemming from that consultation. The study has revealed that having confidence in health practitioners is one key motiva- tion for information seeking. Another is a desire to use health service resources judiciously, efficiently and effectively.

Item Type: Journal Article
ISSN: 1460-4582
Academic Unit/Department: Institute of Educational Technology
Interdisciplinary Research Centre: Centre for Research in Education and Educational Technology (CREET)
Centre for Research in Computing (CRC)
Item ID: 16994
Depositing User: Wendy Hunt
Date Deposited: 12 Jun 2009 15:00
Last Modified: 22 Oct 2012 09:17
URI: http://oro.open.ac.uk/id/eprint/16994
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