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A process model for developing usable cross-cultural websites

Smith, Andrew; Dunckley, Lynne; French, Tim; Minocha, Shailey and Chang, Yu (2004). A process model for developing usable cross-cultural websites. Interacting with Computers, 16(1) pp. 63–91.

DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1016/j.intcom.2003.11.005
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Abstract

In this paper we present a process model for developing usable cross-cultural websites. Compatible with ISO 13407, the process model documents an abstraction of the design process focusing on cultural issues in development. It provides a framework in which a variety of user-based and expert-based techniques for analysis and design are placed within the life-cycle of website development. In developing the model, we relate practical approaches to design with theories and models of culture and discuss the relevance of such theories to the practical design process. In particular we focus on four key concerns: how an audit of local website attractors can inform the design process; the concept of a cultural fingerprint to contrast websites with the cultural needs of local users; the problems associated with user evaluation; and cross-cultural team development. We then show their relation to our process model. We conclude by summarising our contribution to date within the field.

Item Type: Journal Article
ISSN: 0953-5438
Keywords: Cross-cultural usability; Websites; Globalisation; Cultural fingerprint; Attractors; User evaluation
Academic Unit/Department: Mathematics, Computing and Technology > Computing & Communications
Mathematics, Computing and Technology > Computing & Communications
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 16151
Depositing User: Shailey Minocha
Date Deposited: 05 May 2009 09:11
Last Modified: 02 Dec 2010 20:28
URI: http://oro.open.ac.uk/id/eprint/16151
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