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Consumers, clients or citizens? Politics, policy and practice in the reform of social care

Clarke, John (2006). Consumers, clients or citizens? Politics, policy and practice in the reform of social care. European Societies, 8(3) pp. 423–442.

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In the United Kingdom, New Labour articulated a consumerist view of the relationship between the public and public services. Its view of the citizen-as-consumer was the source of considerable political controversy and debate - both within and beyond public services. In this paper, I explore four aspects of consumerism in relation to social care in the United Kingdom: the political context of the rise of the 'citizen-consumer'; the place of the citizen-consumer in social care policy; the responses of organisations providing social care to consumerist pressures and lastly the impact of consumerism on characteristic tensions in public services.

Item Type: Article
Copyright Holders: 2006 Taylor & Francis
ISSN: 1469-8307
Extra Information: Symposium on Consumerism of Care for the Elderly
Copenhagen, Denmark; Aug, 2004;
Keywords: Consumerism; Choice; Public services; Social care;
Academic Unit/School: Faculty of Arts and Social Sciences (FASS) > History, Religious Studies, Sociology, Social Policy and Criminology
Faculty of Arts and Social Sciences (FASS)
Interdisciplinary Research Centre: Centre for Citizenship, Identities and Governance (CCIG)
Item ID: 15989
Depositing User: Users 8955 not found.
Date Deposited: 15 May 2009 13:00
Last Modified: 04 Oct 2016 10:21
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