(2004). Globalization of service industries.
In: McGee, John ed.
Blackwell encyclopedia of management Vol XII. Strategic management.
Oxford, UK: Blackwell Publishing, pp. 147–154.
About the book: The second edition of this flagship business and management reference work is divided into 12 individual subject volumes and an index and includes a brand new volume on Entrepreneurship:
Comprises over 6500 specially commissioned and carefully edited entries
Written and edited by international teams of over 1500 of the world's best scholars and teachers
Features extended bibliographies of relevant, wider, international literature and the foremost global scholarship in each field.
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