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An approach to the evaluation of usefulness as a social construct using technological frames

Nocera, Jose Abdelnour; Dunckley, Lynne and Sharp, Helen (2007). An approach to the evaluation of usefulness as a social construct using technological frames. International Journal of Human-Computer Interaction, 22(1-2) pp. 153–172.

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DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1080/10447310709336959
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Abstract

This article describes an investigation of the way usefulness of an information system is shaped by sociocultural factors in a work context. It presents technological frames as a conceptual tool that helps to understand usefulness from this point of view. It suggests that developers and users shape their experience of the usefulness of a system through these technological frames. This is illustrated with a qualitative study, in which developers' expectations of the usefulness of an enterprise resource planning system differed from those of users, who experienced the usefulness of the same system in diverse ways. Technological frames are proposed as an analysis framework for assessing how context and local culture shape the utility and usability of systems in situ, that is, once they are deployed to their actual contexts of use.

Item Type: Journal Article
Copyright Holders: 2007 Lawrence Erlbaum Associates, Inc.
ISSN: 1044-7318
Academic Unit/Department: Mathematics, Computing and Technology > Computing & Communications
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 15650
Depositing User: Colin Smith
Date Deposited: 20 Apr 2009 10:49
Last Modified: 04 Dec 2010 14:29
URI: http://oro.open.ac.uk/id/eprint/15650
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