Towards a framework for evaluating the business process performance of e-business investments

Hinton, Matthew and Barnes, David (2005). Towards a framework for evaluating the business process performance of e-business investments. International Journal of Business Performance Management, 7(1) pp. 87–99.

DOI: https://doi.org/10.1504/IJBPM.2005.006245

URL: http://www.inderscience.com/search/index.php?actio...

Abstract

Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the development of performance measurement in e-business order fulfilment and delivery processes. A series of case organisations have been used to develop a framework for understanding e-commerce performance, and to explore the range of specific measures organisations are currently using within this context.

Viewing alternatives

Metrics

Item Actions

Export

You can export this page using these formats Digital Object Identifier - DOI

About

• Item ORO ID
• 1357
• Item Type
• Journal Item
• ISSN
• 1368-4892
• Keywords
• performance measurement; performance evaluation; electronic commerce; business processes innovation; e-commerce; e-business; electronic business; order fulfilment; order delivery; case studies; investment evaluation; investment justification
• Academic Unit or School
• Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
  Faculty of Business and Law (FBL) > Business
  Faculty of Business and Law (FBL)
• Depositing User
• ORO Import