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Towards a framework for evaluating the business process performance of e-business investments

Hinton, Matthew and Barnes, David (2005). Towards a framework for evaluating the business process performance of e-business investments. International Journal of Business Performance Management, 7(1) pp. 87–99.

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Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the development of performance measurement in e-business order fulfilment and delivery processes. A series of case organisations have been used to develop a framework for understanding e-commerce performance, and to explore the range of specific measures organisations are currently using within this context.

Item Type: Journal Item
ISSN: 1368-4892
Keywords: performance measurement; performance evaluation; electronic commerce; business processes innovation; e-commerce; e-business; electronic business; order fulfilment; order delivery; case studies; investment evaluation; investment justification
Academic Unit/School: Faculty of Business and Law (FBL) > Business > Department for Public Leadership and Social Enterprise
Faculty of Business and Law (FBL) > Business
Faculty of Business and Law (FBL)
Item ID: 1357
Depositing User: Users 12 not found.
Date Deposited: 08 Jun 2006
Last Modified: 07 Dec 2018 08:49
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