The Open UniversitySkip to content

Mapping the components of the telephone conference: an analysis of tutorial talk at a distance learning institution

Horton-Salway, Mary; Montague, Jane; Wiggins, Sally and Seymour-Smith, Sarah (2008). Mapping the components of the telephone conference: an analysis of tutorial talk at a distance learning institution. Discourse Studies, 10(6) pp. 737–758.

Full text available as:
PDF (Not Set) - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (183kB)
DOI (Digital Object Identifier) Link:
Google Scholar: Look up in Google Scholar


This article maps the components of telephone tutorial conferences (TTCs) used for distance learning in higher education. Using conversation analysis we identified four common sequences of TTCs as `calling in'; `agenda-setting'; `tutorial proper'; and `closing down'. Patterns of student participation look similar to those in face-to-face tutorials and the degree of interaction during `calling-in' and agenda setting does not foretell student participation in the `tutorial proper'. Student participation was related to differences in `communicative formats' adopted by tutors and students for different purposes. These findings have helped us reflect on our communicative practices as university teachers and indicate that TTCs are functionally comparable with face-to-face tutorials in higher education settings.

Item Type: Journal Item
Copyright Holders: 2008 SAGE Publications
ISSN: 1461-7080
Keywords: 'communicative formats'; conversation analysis; distance learning; student participation; telephone tutorial; conferences
Academic Unit/School: Faculty of Arts and Social Sciences (FASS) > Psychology
Faculty of Arts and Social Sciences (FASS)
Item ID: 12645
Depositing User: ORO Import
Date Deposited: 15 Dec 2008 09:51
Last Modified: 20 Jun 2018 23:01
Share this page:


Altmetrics from Altmetric

Citations from Dimensions

Download history for this item

These details should be considered as only a guide to the number of downloads performed manually. Algorithmic methods have been applied in an attempt to remove automated downloads from the displayed statistics but no guarantee can be made as to the accuracy of the figures.

Actions (login may be required)

Policies | Disclaimer

© The Open University   contact the OU