Potentialities of customer relationship management in the building of government reputation

Bannister, F.; Remenyi, D. and Batista, L. (2003). Potentialities of customer relationship management in the building of government reputation. In: Bannister, F. and Remenyi, D. eds. Proceedings of the Third European Conference on e-Government. Dublin, Ireland: ECEG.

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Item Type:	Book Chapter
Copyright Holders:	2003 The Authors
ISBN:	0-9544577-1-4, 978-0-9544577-1-6
Academic Unit/Department:	Open University Business School
Item ID:	12545
Depositing User:	Ann Cardy
Date Deposited:	15 Dec 2008 07:24
Last Modified:	01 Jun 2012 19:26
URI:	http://oro.open.ac.uk/id/eprint/12545

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