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Potentialities of customer relationship management in the building of government reputation

Bannister, F.; Remenyi, D. and Batista, L. (2003). Potentialities of customer relationship management in the building of government reputation. In: Bannister, F. and Remenyi, D. eds. Proceedings of the Third European Conference on e-Government. Dublin, Ireland: ECEG.

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Item Type: Book Chapter
Copyright Holders: 2003 The Authors
ISBN: 0-9544577-1-4, 978-0-9544577-1-6
Academic Unit/Department: Faculty of Business and Law (FBL)
Interdisciplinary Research Centre: Innovation, Knowledge & Development research centre (IKD)
Item ID: 12545
Depositing User: Ann Cardy
Date Deposited: 15 Dec 2008 07:24
Last Modified: 03 Aug 2016 13:15
URI: http://oro.open.ac.uk/id/eprint/12545
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