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Back to the future: digital decision making

Corrigan, Ray (2008). Back to the future: digital decision making. Information & Communications Technology Law, 17(3) pp. 199–220.

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The process of making decisions about the conception, design, development, deployment and regulation of complex information and communications technologies (ICT) systems with the potential to effect significant changes in society could be labelled 'digital decision making' (or DDM for short).

DDM is not the rational process that we might assume or wish it to be. It can even be difficult to define the boundaries of the social, political or technical environments to which the process applies. It depends on craft knowledge, power and agenda, politics and situational messiness, personal values, law and environment, and a host of other factors starkly illustrated by cases ranging from the Three Mile Island to the space shuttle Challenger disasters. Too often DDM leads to information systems failures and it is time we started to learn from those past failures.

Item Type: Journal Article
ISSN: 1469-8404; 1360-0834
Keywords: decision making; DDM; information systems; Challenger; Three Mile Island; systems thinking; McKie
Academic Unit/Department: Mathematics, Computing and Technology > Computing & Communications
Item ID: 12533
Depositing User: Ray Corrigan
Date Deposited: 05 Dec 2008 10:05
Last Modified: 23 Oct 2012 14:52
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