Call Centres

Ball, Kirstie (2007). Call Centres. In: Clegg, Stewart R. and Bailey, James R. eds. International Encyclopaedia of Organization Studies. London, UK: Sage.

URL: http://www.sagepub.co.uk/booksProdDesc.nav?level1=...

Abstract

About the book: The International Encyclopedia of Organization Studies is a definitive description of the field, spanning individual, organizational, societal, and cultural perspective in a cross-disciplinary manner. Editors Stewart R. Clegg and James R. Bailey have sought to capture much of the cutting-edge thinking that characterizes the best scholarship internationally. The Encyclopedia is thoroughly cross-referenced and entries are based around a series of broad themes.

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About

• Item ORO ID
• 12377
• Item Type
• Book Section
• ISBN
• 1-4129-1515-5, 978-1-4129-1515-1
• Academic Unit or School
• Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications
  Faculty of Science, Technology, Engineering and Mathematics (STEM)
• Depositing User
• Ann Cardy