Call Centres

Ball, Kirstie (2007). Call Centres. In: Clegg, Stewart R. and Bailey, James R. eds. International Encyclopaedia of Organization Studies. London, UK: Sage.

URL:	http://www.sagepub.co.uk/booksProdDesc.nav?level1=...
Google Scholar:	Look up in Google Scholar

Abstract

About the book: The International Encyclopedia of Organization Studies is a definitive description of the field, spanning individual, organizational, societal, and cultural perspective in a cross-disciplinary manner. Editors Stewart R. Clegg and James R. Bailey have sought to capture much of the cutting-edge thinking that characterizes the best scholarship internationally. The Encyclopedia is thoroughly cross-referenced and entries are based around a series of broad themes.

Item Type:	Book Section
ISBN:	1-4129-1515-5, 978-1-4129-1515-1
Academic Unit/School:	Faculty of Science, Technology, Engineering and Mathematics (STEM) > Computing and Communications Faculty of Science, Technology, Engineering and Mathematics (STEM)
Item ID:	12377
Depositing User:	Ann Cardy
Date Deposited:	21 Nov 2008 07:34
Last Modified:	01 May 2019 13:14
URI:	http://oro.open.ac.uk/id/eprint/12377
Share this page:

Actions (login may be required)

CORE (COnnecting REpositories)

Policies | Disclaimer