Bátiz-Lazo, Bernardo (2001). Benchmarking best practice in financial services. EconWPA, London.Full text available as:
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This article summarises a wider report on the current state of best practice benchmarking in UK and US commercial banking.
|Copyright Holders:||2001 The Author|
|Academic Unit/Department:||Open University Business School|
|Depositing User:||Users 12 not found.|
|Date Deposited:||11 Aug 2006|
|Last Modified:||24 Feb 2016 06:52|
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