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The strategic management of operations in e-business

Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne (2004). The strategic management of operations in e-business. Production Planning and Control, 15(5) pp. 484–494.

URL: http://www.ingentaconnect.com/content/tandf/tppc/2...
DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1080/09537280410001714260
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Abstract

New ways of managing operations are emerging as businesses embrace the internet-based ICTs of e-commerce within their business processes. Yet progress in many e-businesses is hampered because of an apparent mismatch between their business and operations strategies. This paper examines the strategic management of operations in e-businesses using the well-known Hayes and Wheelwright four-stage model of the strategic role and contribution of the operations function. The research uses a case study methodology based on interviews with senior managers in twelve e-businesses in the UK, which encompass organizations of differing size, using different e-commerce models, operating in a variety of industries. The paper closes by discussing the generalizability of the findings and recommends what future work might be conducted to advance understanding of what is an under-researched aspect of e-business.

Item Type: Journal Article
ISSN: 0953-7287
Keywords: Operations Strategy; Hayes And Wheelwright Four-stage Model; e-business; Internet
Academic Unit/Department: Open University Business School
Item ID: 1214
Depositing User: Users 12 not found.
Date Deposited: 08 Jun 2006
Last Modified: 02 Dec 2010 19:45
URI: http://oro.open.ac.uk/id/eprint/1214
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