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Tensions around the adoption and evolution of software quality management systems: a discourse analytic approach

Sharp, Helen; Woodman, Mark and Hovenden, Fiona (2004). Tensions around the adoption and evolution of software quality management systems: a discourse analytic approach. International Journal of Human-Computer Studies, 61(2) pp. 219–236.

DOI (Digital Object Identifier) Link: http://dx.doi.org/10.1016/j.ijhcs.2003.12.011
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Abstract

This paper reports some results from a project to uncover the non-technical factors that affect the adoption and evolution of software quality management systems (SQMS). The data which the paper discusses comes from interviews with people involved in the quality effort in four different companies. Our approach to data collection was to use semi-structured interviews and to encourage interviewees to talk about their experiences of quality management and software development in their own organizations. We analysed this data using discourse analysis, informed by ethnographic observation, and identified a number of themes, one of which was the tensions that exist around the adoption and evolution of SQMS. In this paper, we present and discuss our approach to discourse analysis and some results that illustrate the tensions we found. We hope, thereby, to demonstrate how software engineers may use a technique from the social sciences to better understand their own practices.

Item Type: Journal Article
ISSN: 1071-5819
Keywords: software quality management; community; software development; discourse analysis; ethnographic studies
Academic Unit/Department: Mathematics, Computing and Technology > Computing & Communications
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 1159
Depositing User: Helen Sharp
Date Deposited: 09 Jun 2006
Last Modified: 02 Dec 2010 19:45
URI: http://oro.open.ac.uk/id/eprint/1159
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