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Using metaphor to analyse qualitative data: Vulcans and Humans in software development

Sharp, Helen; Woodman, Mark and Hovenden, Fiona (2005). Using metaphor to analyse qualitative data: Vulcans and Humans in software development. Empirical Software Engineering, 10(3) 343 -365.

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This paper reports on an experience of using metaphor in qualitative research of software engineering in practice. Our project aimed to uncover non-technical factors affecting the adoption and evolution of Software Quality Management Systems (referred to here as ‘the quality process’). Previously we have reported the tensions we uncovered around the quality process in four companies, based on semi-structured interviews. This paper extends this work by applying metaphor to the results. We show how we were able to produce more general statements regarding the tensions and their amelioration, and then introduce results from a fifth company, which we compare against our general statements. We find that these statements are generally supported by results from this fifth company. Finally we present some reflections on our experience of using metaphor in this way.

Item Type: Journal Article
ISSN: 1382-3256
Keywords: qualitative methods; metaphor; software process improvement; software quality management systems
Academic Unit/Department: Mathematics, Computing and Technology > Computing & Communications
Mathematics, Computing and Technology
Interdisciplinary Research Centre: Centre for Research in Computing (CRC)
Item ID: 1157
Depositing User: Helen Sharp
Date Deposited: 09 Jun 2006
Last Modified: 14 Jan 2016 15:44
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