Smith, Stephen and Wield, David
New technologies in banking - revolutionary change?
Telecommunications Policy, 10(1),
Bankers are being told that new information technologies in banking will mean the end of the traditional high street bank. This article looks behind the myths to the reality of the so called banking revolution. The authors explain the machines involved, and examine their impact and actual use. They conclude that the most important impacts of information technology may be on bank staffs and their career prospects, as specialization replaces traditional generalist banking skills.
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