(1995). Patients as Work in Progress: Organisational Reform in the Health Sector.
In: Andreasen, Lars Erik; Coriat, Benjamin; den Hertog, Frisio and Kaplinsky, Raphael eds.
Europe's Next Step: Organisational Innovation, Competition and Employment.
London: Frank Cass.
This book looks at the experience of 13 leading-edge European firms and institutions, drawn from the manufacturing services and health sectors. It shows how organisation has been the key to their productivity growth. It also shows that while Europe has much to learn from Japan and the USA, it has considerable expertise on which the production sector can grow.
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