(2002). Rethinking learner support in the Open University UK: a case study.
In: Mills, Roger and Tait, Alan eds.
Rethinking learner support in distance education: change and continuity in an international context.
Routledge Studies in distance education.
UK: RoutledgeFalmer, pp. 185–197.
This chapter reviews the change of factors both internal and external that makes imperative a review of the ways in which learners are supported in the OU UK, and by extension more widely in open and distance learning. The factors include, from within the institution: declining retention figures; the nature of learner expectations in the change of status from 'student' to 'customer'; changes in the division and distribution of labour brought about the ICT; pressures on costs and the effect of competition; and from the external perspective the nature of consumer behaviour; the deterioration of time available for study with the increase of long working hours; difficulties with space for study in the context of increasing domestic overcrowding; and changes in the characteristics of learner populations with the impact of lifelong learning as governmental policy arena.
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